1. Scope
This policy applies to the website operated by HAI NA BAI CHUAN PTE. LTD. (trading under the brand HNBC, referred to as “we”, “us” or “our”), and to initial business communications through the email address or telephone number listed on this website. If a specific project has separate personal data arrangements, this policy should be read together with those arrangements.
We handle personal data in accordance with applicable Singapore personal data protection laws. This policy does not alter the scope of those laws or their exceptions.
2. Information We May Receive
When you email or call us, we may receive your name, contact details, company, role, enquiry, documents and other information relevant to your needs. Please provide only what is necessary for the discussion. If you provide another person's personal data, please ensure you have an appropriate basis for doing so.
This website currently provides information, email links and telephone links. It does not offer account registration, online payments or forms for submitting information. Email and telephone links open the relevant application or service on your device; that application handles the actual message or call.
3. How We Use Information
We use relevant information to respond to enquiries, understand needs, assess the scope of potential work, arrange follow-up and maintain necessary business records. Where needed, we may also use it to handle complaints, protect service security or meet legal obligations.
Where consent is required by law, we will obtain appropriate consent. If we plan to use information for a purpose beyond what was originally notified, we will provide further notice and obtain any necessary consent as required. Browsing this website alone does not mean you consent to all processing of personal data.
4. Service Providers and Disclosure
Third parties may provide email, communications and hosting services. Relevant service providers, professional advisers or legally authorised authorities may need access to information for communications, technical support or legal compliance. We disclose information only as needed for the relevant purpose or as permitted by law.
Our public contact address uses QQ Mail. Email or other technical services may process information outside Singapore. Where we arrange an overseas transfer, we will take the measures required by applicable law to ensure a comparable standard of protection. Third parties' own processing is also subject to their respective privacy terms.
5. Cookies and Technical Records
The website's current front end does not set advertising or behavioural analytics cookies, use third-party visitor analytics scripts, or build visitor profiles through browser local storage.
Hosting or network security services may generate technical logs, such as IP addresses, access times, requested pages, browser information or error records, for website delivery, security and troubleshooting. This is separate from whether the front end sets cookies. If we introduce tracking or analytics features, we will update the relevant information and provide choices or obtain consent where required by applicable law.
6. Retention and Protection
Personal data is retained only for as long as needed for the relevant purposes, reasonable business needs or legal obligations. When it is no longer needed, we will cease retention or remove the means of associating it with identifiable individuals, as required.
We take reasonable protective measures appropriate to the nature and risks of the information, and restrict unnecessary access. Internet and email transmission cannot be guaranteed to be completely secure. Please do not send passwords, complete identity documents or unnecessary sensitive information in an initial enquiry.
7. Your Requests and Choices
You may contact the privacy email address in this policy to ask about personal data processing or request access, correction, withdrawal of consent or other action available under applicable law. To protect information, we may ask for reasonable details to verify your identity and the scope of your request.
We will handle requests in accordance with applicable law and explain relevant limitations, any reasonable fees, or the reasons a request cannot be fulfilled. Withdrawing consent may affect our ability to respond or provide services; we will explain any such effect. Requests to delete information are also subject to applicable law and necessary retention obligations.
8. Privacy Contact and Policy Changes
Please send privacy enquiries and requests to 18988109@qq.com, preferably with “Privacy Enquiry” in the subject line. This is the company's contact channel for privacy matters.
We will update this policy when website features or information handling practices change. Where the law requires separate notice or consent, updating this page alone will not replace those steps.